FAQ

1. Where do you ship?
We currently ship exclusively within Germany.

2. What products do you sell?
We specialize in tents designed for camping, outdoor activities, travel, and recreational use.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 3–10 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original condition.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my tent arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. What types of tents do you offer?
We may offer camping tents, outdoor shelters, family tents, portable tents, and recreational outdoor equipment depending on availability.

9. Are your tents suitable for outdoor use?
Yes, our tents are designed for outdoor and camping environments unless otherwise specified.

10. Do your tents include setup instructions?
Yes, setup instructions and included accessories may vary depending on the product.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: brigittezaannu@gmx.net
Phone: 06556470874